Negotiation Skills--An Interpersonal Communications Skill Approach


Whether it’s allocating resources for a project, funding a new initiative or establishing a supply chain for a new product or service, negotiation skills are inevitably required. 


Successful negotiations need to be based on excellent planning and strong interpersonal communication skills. You must identify the problem, understand it from the other’s perspective, generate alternative solutions and select a solution that benefits both sides. Negotiation is not about imposing your views on others but finding a win-win solution in a respectful atmosphere that ensures a long-lasting relationship. 


Through this intensive hands-on workshop, participants will learn about the types of negotiations, the phases of negotiations, and the interpersonal communications skills needed for successful negotiating.  As with all Corporate LearnOvations programs, the Negotiations Skills Workshop is customized to meet your strategic business goals and includes both pre-session assessments and post-session reinforcement.  CLO clients have selected various goals for their customized workshops. Some of these goals have been to:


  • Know when—and when not—to negotiate

  • Develop an effective plan and strategy for any negotiation

  • Practice interpersonal communication skills to build relationships and increase trust

  • Successfully apply the principles of persuasion to any negotiation situation

  • Understand the three phases of negotiating

  • Determine a settlement range, a WATNA (Worst Alternative to a Negotiated Agreement), a BATNA (Best Alternative to a Negotiated Agreement), a WAP (Walk Away Price) and a ZOPA (Zone of Possible Agreement)

  • Prepare mentally, set the time and place and know what to share and what to keep to yourself

  • Use listening skills and understand how to establish mutual gain

  • Learn to bargain, break impasses and reach consensus

  • Learn the importance of using various communication styles

  • Deal with personal attacks, control emotions and decide when it’s time to walk away

  • Conduct your negotiations in an organized, constructive way


. . . or other goals that are crucial to your organization!


Duration: One or two days


Target Audience: 

  • Any employees, managers, executives

  • Limited to 30 participants



  • Fee includes needs assessment, workshop customization, pre-session contacts and post-session reinforcements with participants, and all training workbooks and handouts

  • Multi-session discounts available

  • Call for rates