The High-Impact Manager: Driving Performance and Growth

Online, Instructor-led Workshop

Eight, 3-hour sessions

When employees transition to a management role, they need to learn new skills and management training is essential. In this highly interactive, instructor-led workshop, participants will learn the skills required to become successful as a manager.

This workshop is for anyone who is interested in improving their management skills— new managers, prospective ones and those with experience but no formal training.

Introduction

Course goals and agenda

The benefit of a behavioral approach to management development
Best practices in management
Transitioning to a management role smoothly to ensure optimal results and avoid mistakes new managers make

Module 1—Personal Development Skills: Adopt a “life-long student” mentality

Develop emotional intelligence, resilience, optimism and confidence
Create and implement a robust and individualized management development plan

Module 2—Vocational and Organizational Knowledge: Know the business

Continue developing vocational and functional expertise
Know your business: departments, players, products, services, history, competition, vendors and industry
Leverage internal and external networks

Module 3—Administrative Skills: Manage department to be productive and profitable

Establish department goals, strategies and organizational structure
Develop systems and processes
Be a model of excellent time management
Manage profitability
Manage meetings productively

Module 4—Performance Management Skills: Coach employees to higher performance levels

Understand the manager's role in performance management
Recruit, interview, hire and train staff
Establish performance objectives and conduct evaluations
Earn trust and respect and fight trust erosion
Listen actively and question effectively
Provide feedback to reinforce and correct behavior
Delegate effectively
Handle problems: absenteeism, tardiness, negative attitudes, poor quality work, etc.
Model professional behaviors and be a contributor to team

Module 5—Leadership Skills: Create inspired followers

Understand staff retention and attrition
Create a motivating, positive environment and prevent quiet quitting
Provide vision, direction and strategy
Foster teamwork
Make tough decisions and take courageous actions
Manage change and minimize employee resistance

Module 6—Communication Skills: Communicate to get results and build relationships

Modify behavior based on others’ styles
Influence and persuade others
Value diversity
Manage conflict

Module 7—Analytical Skills: Apply critical thinking and problem-solving

Understand the basics of project management
Diagnose and solve problems and use root cause analysis
Use innovation
Practice skills for achieving consensus and decision-making in teams

Transferring New Skills to the Real World

Reinforcement of all concepts and skills

Application of new skills
Next steps

Training Methods Used in this Workshop

To make all learnings relevant and practical, the workshop uses a combination of proven training methods including:

Interviews with client to learn specific business goals and challenges
Course design modifications based on client’s requirements
Group exercises and discussions
Skill practice based on scenarios relevant to the client
Examples of what works and what doesn't
Solutions for each participant’s unique challenges
Commitments to start new behaviors and to apply new skills to current responsibilities

Please contact us to schedule customized online workshops